Reset user account to unverified

Generally, there are two ways you can reset user account to unverified: via KYC requests or via Users.

Via KYC requests

Step 1. In the navigation bar, go to KYC requests Step 2. Optionally, enter the following search parameters in the corresponding boxes:

• Email of the requestor

• State of the request: approved

• Account ID of the requestor

Step 3. Select the desired KYC request

Step 4. Click Reset to unverified

Note: you can only reset if a user account has been previously updated to one of the verified types (General or Corporate). To learn more, check types of accounts.

Via Users

Step 1. In the navigation bar, go to Users

Step 2. Optionally, enter the following search parameters in the corresponding boxes:

• Email of the user

• Account ID of the user

Step 3. Select the desired user account (that has been previously reviewed and updated to verified) Step 4. In the bottom of User details form, click Reset user to unverified Step 5. In the dialogue box, in the Reject reason box, enter the reason of your reject Step 6. Click Reject